a) Data Controller
Within the scope of Turkish Personal Data Protection Law No. 6698, your personal data is processed by DANISMANIM TURIZM
KONGRE ORGANIZASYON REKLAM TICARET LTD. STI. ("Diverso Tur" or the "Company"). You can review our personal data protection
policy at www.diversotur.com for detailed information.
b) Purposes of Processing Personal Data
Your personal data is processed for the following purposes and legal grounds:
For establishing or performing a contract:
- Providing travel, flight ticket, hotel reservation and transfer services
- Carrying out visa advisory services
- Arranging travel health insurance
- Managing invoicing, payment and after-sales support processes
For legitimate interests:
- Managing customer relations and satisfaction processes
- Following requests and complaints
- Planning events, campaigns and promotional activities
- Improving products, services and marketing processes
- Managing information security, audit and legal processes
For legal obligations:
- Fulfilling notification and retention obligations required by law
- Responding to official authority requests
With explicit consent:
- Providing personalized campaigns, offers and promotional activities
- Sending commercial electronic communications via your contact details
- Customizing services according to your cookie preferences
c) Loyalty Program (if applicable)
If you join a loyalty program, your identity, contact and customer transaction data may be used for membership creation,
point or benefit tracking, campaign participation and information processes. Personalized offers, campaigns or advertising
content may also be provided with your explicit consent.
d) Transfer of Personal Data
Your personal data may be shared with the following persons and organizations:
- Hotels, airlines, tour operators and business partners for reservation and service delivery
- Consulates, intermediary institutions and relevant agencies during visa application processes
- Insurance companies for arranging travel health insurance
- Banks and campaign partners for payment or promotion processes
- Public institutions and authorities when required by law
e) Collection Method
Your personal data may be collected electronically or physically through our offices, agencies, telephone, e-mail,
call center, website, mobile application, reservation platforms and business partners.
f) Your Rights and Application Method
You may contact us to exercise your rights regarding your personal data, including requesting information, correction,
deletion, objection to processing and compensation where applicable under relevant legislation.
Please send your applications to info@diversotur.com. Your request will be answered free of charge within 30 days
depending on its nature, unless an additional cost is required by law.
g) Call Center Conversations and Voice Records
Personal data shared during communications with our call center or other contact channels may be processed to manage
communication, evaluate requests, improve service quality, ensure transaction security and fulfill legal obligations.
Call center conversations may be recorded by automatic systems and retained for the period required by applicable legislation.
Contact
DANISMANIM TURIZM KONGRE ORGANIZASYON REKLAM TICARET LTD. STI.
Address: Prof. Dr. Ahmet Taner Kislali Mah. Alacaatli Cad. No: 18B/8, Cayyolu - Cankaya / ANKARA
E-mail: info@diversotur.com
Web: www.diversotur.com